FAQ General

  • Billing

    • Which are the 2 screen’s from which we can enter the copay for an encounter?

      We can enter the copay for an encounter from 2 screens
      From the demographics area by clicking on the ‘Front Payment’ button

    • How do we Re-open an already billed encounter from the Fee sheet?

      We can re-open a billed encounter from the fee sheet by clicking on the ‘Reopen’ button shown below.

    • How can we clone the fee sheet from a previous visit?

      To clone the fee sheet from a previous visit, we can use the drop down shown below

  • Care Coordination

    • What is Data Enterer?

      The ‘data enterer’ is the person who transferred the information from other sources into the clinical document, where the other sources wrote the content of the note. At time, both the author and the data enterer can be the same person.

    • How to set up auto sign off for encounters ?

      To set up auto sign off for encounters go to ‘modular installer’ then choose the ‘settings option’ for ‘care coordination’, here there will be another ‘settings’ option in the settings option the first option is to to add a date for auto sign off for the encounter.

    • How can I attach the sub components to the different parts of the EMR. ?

      The Hook Management enables to attach the sub components as ‘hooks’ to the different parts of the EMR.
      The user can chose whether to Hook or attach his Reports, Encounters, Demographics and Combined form details to the HIE module. This connects the components of the HIE module to the EMR.

    • How to configure Care-Coordination module ?

      To configure Care-Coordination module, Click on the ‘Settings’ symbol placed adjacent to the ‘Disable’ button, as show in the below figure. This will take the user to the ‘configuration screen’.

       

  • CDR Engine

    • How to add more than one target to a particular rule ?

      If you want to Add more than one Target and action to a particular Rule you can click the “Add new Target/Action and enter the respective details and click save.

    • How many priority levels are there in the reminder settings ?

      In the reminder settings, there are three priority levels (Priority 1, Priority 2, and Priority 3) and an option for a message as shown below

    • What are the diferent types of reminders that can be set in the CDR engine ?

      Reminders can be set as Active reminders, Passive reminders and Patient reminders.

      Active Reminder – Shows as an Alert screen on the patient’s page as shown below

    • How do I add a new rule in the CDR engine ?

      When you open the CDR engine page you will find an already predefined set of clinical reminders. You also have the option to Add New Rule
      When you click Add new rule, a window opens under the headings

      • Basic Details
      • Demographics Filter Criteria
      • Target /Action Group

       

    • How do I access the CDR ?

      Access the CDR Engine by clicking the icon on the top left side of the screen and find the CDR engine in the drop down box.

  • Lab interface

    • How to take a print out for LAB results?

      To take a print out of the result select the required patient, select the encounter, click on the lab from the menu select the result and here you will get the list of available results. Select the desired results by checking on the check box situated on the left of the result. On top you will have an option “Print Result” click on the same to take the print out

    • How do I send an order to an external lab ?

      To send the order to the external lab like Quest, Labcorp etc. you have to choose the requisite lab from the “Sending To” dropdown shown below

    • What are unassociated results ?

      If there is any error in the result that comes in, and the system is unable to associate the result that comes in electronically from the lab, then the result will show in a field called “Unassociated Results”.You can associate a particular result to the current patient that is chosen on the screen by right clicking on a view file option and attaching the result to the current patient as shown above.

       

       

    • How do I check the Lab results ?

      Click the “Results” button to see the result for this particular patient that you had selected when you created this test.
      The result screen will show the results of just a single patient at a time.

    • How do I add/Remove orders?

      You can add a new test by clicking any of the “Add” buttons shown here

       

  • Messaging

    • How can we directly go into a patients demographics form a mail?

      To get into patients demographics from the messaging you will have to select the mail and in the mail you will have the name of the patient highlighted in “blue”. Click on the name and you will be directed to the patient’s demographics.

    • How to attach file in a mail before sending it?

      To attach a file you will need to click on compose mail and in the mail at the very bottom you will find a picture of an “office pin”(marked in red) click on the same and you will get a pop up window select the file from the correct path and click on “open”.

    • How to move mails into your personnel folder?

      To move the mails into your personnel folder you need to select the mail and in the mail on the top you will find a “folder”. Once you click on the “folder” you will get a drop down with the name of the folder. Once you click on the name the mail will automatically move to the directed folder.

    • How to add new label?

      To add a new label you need to click on “settings”, select “add new label” and type the name in the box and click on “+”.

    • How to add new categories?

      To add a new category you need to click on “settings”, select “add new category” and type the name in the box and click on “+”.

  • Chart Your Way

    • How to sign off patient notes?

      Once you have saved the patient note, click on “Sign Off” button so the patient note will be electronically signed by the provider. The provider will be provided 15 seconds delay where he can undo the process to make any further changes.

    • How do you take a print out of the notes?

      To take a printout you can click on the “Share Option” where you will get a pop up with the option to print, fax and HIE. You can select the “Print” option and select the desired notes that you wish to provide to the patients and click “Send”.

    • How to add new templates to the assessments?

      To add new templates to the assessment you can click on the “+” option

    • How do you view/edit the encounter summary in the note taking screen?

      To view/edit the encounter summary you need to click on the “Encounter summary” tab as shone below. Here you will get another page where you will have the option to view/edit the encounter. Once you have edited the encounter you can click on “Update” to save the details.

    • How do you view the lab results?

      To view the lab results you can click on the “Assessments” then click on the “Procedure Order” and click on “Results”. You can also click on “Search Lab Result” to search for specific result.

    • How do you add additional relatives to the family history?

      To add a new relation to the Family history you can select the medical problem from the list. Once you receive a pop up with the relatives detail you can click on the edit options to edit the list

    • How do you view the current progress at one time without moving through each tab in the note taking section?

      Once you click on the “>>” icon marked below in red you will get a page which contains the current progress of the note taking section. To refresh the page you can click on the refresh button marked below in red.

    • How do you add/edit the note taking screen?

      To edit the note taking section you can click on the “Edit” button as shown below. Once you click on the edit button you will be able to view further edit buttons on each value. Here you can choose the preferred once to edit.

       

  • E-Prescription

    • How to find the pharmacy to which a particular drug was prescribed to?

      Click on the glass button to the right of the drug on the current medication. On clicking you go to the following screen where you will find the print/transmission log, which will give the name of the pharmacy

       

    • How can we create a list of default drugs for a particular disease?

      Click through to the NewCrop screens, click on the Drug Sets button. Click on the link: Add additional drug set, type in the name of the diagnosis or the name you would like to call this drug set, click Add Drug Set. Now click select next to the name of the drug set you have just add, then click Add New Drug. Type in the name of the drug you would like to add and click Search, then select the medication you would like to add. Once you click on the medication the Edit screen will open up. Write the prescription as you normally would and click Save Rx.

    • How do you add a health plan manually?

      You can add all the health plans to your location by clicking the check box next to Name, this is our select all, or individually select the health plans then click add to list.

    • How do you add external lab to the Erx?

      On clicking the pharmacy name, the pharmacy gets selected. And once you transmit Rx the pharmacy also get added as well.

    • How to add a medication to the patient’s current medications?

      On selecting one of the medicines and clicking on the “Select to move to current Meds” would move the medicine to the current medications.

  • FaceSheet

    • How can we view multiple providers in the same calendar?

      To view multiple providers in the same calendar you can click on the provider as shown below then select the providers or “Select all” option and click on “ Set Event”.

    • How do you do you view the patients past visit information’s in the patient demographics?

      To view the patients past visit information’s in the patient demographics you need to select the patients “Past visit” as shown below. Here you will be able to view the patient’s type of visit, date of visit, in which facility and to which provider.

    • How do you edit the patient history screen?

      To edit the patient history screen you can select the patient history from the demographics. Once you click on the history screen you will get the History screen where you will have the option to make the changes.

       

    • How to add an allergy?

      To add the allergy you can select an allergy from the widget. Once you click on the allergy you will get the allergy screen where you will have the option to add the allergy.

    • How to edit patient’s information from the demographics screen?

      To edit the patient information you can choose the profile options from the demographics screen and click on the edit options

  • For Providers: New Patient registration

    • How to add and delete a category?

      To add or delete a category you need to select the “Settings”, a pop up will appear with the list of categories and to add a category you need to click on the option “New” where you will get another pop up for the new category where you can add the details for the new category. To delete a category you can click on the red “X” button found right beside the category.

    • How to get the list of available slots?

      To check for the list of available slot you can click on the “Check Slot” button, add the start and end date with the facility and click on list slots button.

    • How to add in and out timings for a provider?

      To select the in and out timing for the provider you can select the provider by clicking on the name, select the category as “In Office” or “out of office”, select the date, time also set the duration right beside the time and click on “Save”.

    • How to view previous or next date’s appointment?

      To view the previous days or next day’s encounter you can click on the ‘<’ or ‘>’ button located right next to “Today” button.

    • How to move an appointment to different providers/Facility or time slots?

      To move an appointment to another providers/Facility or time slots you need to select the required appointment and drag it to the required providers/Facility or time slots.

    • How to change the color for each category?

      To change the color of the category, click on ‘settings’ icon, you will receive a pop up with the details of the categories. Select a category and right below you will have the color that you wish to edit. You can click on the edit button right beside the color to change the color for the relative category

    • How can we view multiple providers in the same calendar?

      To view multiple providers in the same calendar you can click on the provider as shown below then select the providers or “Select all” option and click on “ Set Event”.

  • system

    • Getting Started

    • Setting up your Clinic

       

       

    • Adding a new patient

    • Using your calendar

    • Documenting a visit/encounter

    • Issues, Problems and Immunizations

    • EOBs, Payments and Account receivable

    • Billing and Claim generation

    • Overview Of Advanced Billing

    • Preferences/Settings

    • Fee Sheet

    • Batch Entry Of Super Bills

    • Claims Manager

    • Patient guide: New Patient Registration

    • Patient guide: Logging in

    • Patient guide: Entering your demographics and Insurance info

    • Patient guide: Scheduling Appointments

    • Patient guide: How to view and print Medical Records

    • Patient guide: How to view the ledger and understand the statements

    • Patient guide: How to make an online payment

    • Patient guide: How to use the Mailbox

    • For Providers: How to configure settings

    • For Providers: How to give Portal access to patients

      [youtube id=”oW85b3wOC6M” width=”640″ height=”360″ start_m=”1″ start_s=”12″ loop=”true” showinfo=”true” related=”true” logo=”true” ]

    • What is white labeling of blueEHR

      White-labeling of blueEHR means you can choose to have a page and a domain designated for your organization to be your landing page.  A domain name of your choice will be redirected to that page.  For eg: if you want login.ehr.mydomain.com to be where all your patients and doctors go to access your EHR then we will give you that redirection and design login.ehr.mydomain.com with images and logo of your choice.

      This is a great way to brand your version of blueEHR and give that unique look for your blueEHR.

    • How to add an FAQ in this site

      Login to this site with your credentials.  On the left menu you will see “FAQ List.”  Under that menu you will see “Add New FAQ.”  Use those options and input your question and answer.  Before publishing the FAQ make sure you have selected the relevant categories from the Categories tab on the right side-bar

    • How do you handle outgoing faxes?

      blueEHR has multiple ways to handle outgoing faxes.

      • We use a HIPAA compliant fax provider with who we are integrated.  You can get an account with them and use those credentials to configure your outgoing faxes.
      • You can ask us to integrate with your choice of HIPAA compliant fax provider, and we would be happy to work with them .
      • You can use the fax as a printer option on your local machine. So you print whatever reports you want to the fax printer. 
    • How do you handle incoming faxes

      There are several different ways that blueEHR SaaS handles incoming faxes to your practice. We can provide you with a fax number. You can redirect your fax number to us When faxes come in via the above two modes they are automatically loaded into the documents folder of your blueEHR and you can allocate it to the specific patient. On-site Fax system If you have an on site fax system that is connected to a computer then we will set up the procedure described in MDI Section. You can assign a folder within your local computer to be synced with the documents folder of blueEHR. If the naming conventions are followed blueEHR will identify faxes related to individual patients and add them to that patient’s health records for review.
  • Scheduler

    • How can we view a patient’s information without going into the patients demographics?

      By clicking on the ‘Info’ tab, and thereafter hovering on the ‘appointment’, you can get all the details pertaining to an appointment in the ‘Info’ area.
      1

    • How to change access control for various users?

      In the access control area under settings, you can select the users for which you want to activate the calendar.
      2

    • How do I search for an appointment?

      You can do a customized search of the appointments using the “Search” button shown in the below figure.
      3

    • How to add new category in to the current list of categories?

      It will be defined in the settings area shown below. The popup comes when the “Settings” icon marked in the below figure is clicked. Click on “New” to create new category.4

    • How do I duplicate an appointment?

      You can also edit the appointment details and click on the update button to save the edited information. There is also a “Duplicate” button on top which can be used to create a duplicate appointment with exactly similar details.

      5

    • How to add and delete a category?

      To add or delete a category you need to select the “Settings”, a pop up will appear with the list of categories and to add a category you need to click on the option “New” where you will get another pop up for the new category where you can add the details for the new category. To delete a category you can click on the red “X” button found right beside the category.

    • How to get the list of available slots?

      To check for the list of available slot you can click on the “Check Slot” button, add the start and end date with the facility and click on list slots button.

    • How to add in and out timings for a provider?

      To select the in and out timing for the provider you can select the provider by clicking on the name, select the category as “In Office” or “out of office”, select the date, time also set the duration right beside the time and click on “Save”.

    • How to view previous or next date’s appointment?

      To view the previous days or next day’s encounter you can click on the ‘<’ or ‘>’ button located right next to “Today” button.

    • How to move an appointment to different providers/Facility or time slots?

      To move an appointment to another providers/Facility or time slots you need to select the required appointment and drag it to the required providers/Facility or time slots.

    • How to change the color for each category?

      To change the color of the category, click on ‘settings’ icon, you will receive a pop up with the details of the categories. Select a category and right below you will have the color that you wish to edit. You can click on the edit button right beside the color to change the color for the relative category.

    • How can we view multiple providers in the same calendar?

      To view multiple providers in the same calendar you can click on the provider as shown below then select the providers or “Select all” option and click on “ Set Event”.

Sign Up For Free
Top